Privacy Policy for iTaxi
Last Updated: September 4, 2026
1. Introduction
Welcome to iTaxi ("we," "our," "us," or "the App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application to book rides. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use the App.
2. Information We Collect
2.1 Personal Information
When you register and use iTaxi, we may collect:
- Full name
- Phone number
- Email address
- Profile photo (optional)
- Payment information (processed securely through third-party payment providers)
- Government-issued ID (for driver verification, where applicable)
2.2 Ride and Location Information
To provide our ride-booking service, we collect:
- Pickup and drop-off locations
- Real-time GPS location during active rides
- Ride history, including date, time, route, distance, and fare
- Ratings and feedback you provide or receive
2.3 Device and Usage Information
We automatically collect:
- Device type, model, and operating system
- IP address
- App usage data and diagnostics
- Push notification tokens
3. How We Use Your Information
We use the collected information to:
- Create and manage your account
- Match riders with available drivers
- Calculate fares and process payments
- Provide customer support
- Send ride confirmations, updates, and receipts
- Improve app performance and user experience
- Ensure safety and prevent fraud
- Comply with legal obligations
4. Sharing Ride and Customer Information
iTaxi facilitates ride bookings by sharing certain information between riders and drivers to complete the service. Specifically:
- With Drivers: When you book a ride, we share your name, pickup/drop-off location, phone number (for coordination purposes), and profile photo with the assigned driver so they can locate and identify you.
- With Riders: Drivers' names, photos, vehicle details, license plate number, and current location are shared with you once a ride is booked.
- With Payment Processors: Transaction details are shared with third-party payment gateways to process fares securely.
- With Service Providers: We may share data with vendors who assist with mapping, analytics, cloud hosting, and customer support.
- For Legal Reasons: We may disclose information if required by law, court order, or to protect the rights, safety, and property of iTaxi, our users, or the public.
We do not sell your personal information to third parties for marketing purposes.
5. Data Retention
We retain your personal and ride information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data, subject to legal retention requirements.
6. Data Security
We implement industry-standard technical and organizational measures — including encryption, access controls, and secure servers — to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
7. Your Rights and Choices
Depending on your location, you may have the right to:
- Access, correct, or update your personal information
- Request deletion of your account and data
- Withdraw consent for location tracking (note: this may limit app functionality)
- Opt out of marketing communications
- Request a copy of your data
To exercise these rights, contact us using the details in Section 11.
8. Location Permissions
iTaxi requires access to your device's location to:
- Match you with nearby drivers
- Track rides in real time for safety
- Provide accurate fare estimates
You can disable location permissions through your device settings, but this will limit or disable core app functionality.
9. Children's Privacy
iTaxi is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a minor, we will take steps to delete it.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted within the App with a revised "Last Updated" date. Continued use of the App after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
Email: info@vmsinnovations.com
Phone: 0203 603 5537
By using the iTaxi app, you acknowledge that you have read and understood this Privacy Policy.